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The following terms and conditions constitute together with French law the agreement between Skovgaard Europe and you. They formally outline our relationship. They:
- Apply unless we have in writing specified or agreed to other conditions or variations.
- Explain our respective obligations to each other.

"Service" means any of the services provided directly by Skovgaard Europe.
"Services" means all of the services provided directly by Skovgaard Europe.
"Product" means any of the products sold directly by Skovgaard Europe except those presented on "The Bazaar".
"Products" means all of the products sold directly by Skovgaard Europe except those presented on "The Bazaar".
"We", "Us", "Our" or "The Company" means Skovgaard Europe.
"You", "Your" means a customer of Skovgaard Europe.

UNDERTAKING A COMMISSION OR SELLING A PRODUCT

We may refuse to undertake a commission proposed if We do not dispose of the capacity to fulfil the commission, if We do not have the skills required or if You do not conform to these Terms and Conditions. We may refuse to sell Products if Our stocks are insufficient, in which case We will accept to take back orders.

RATES AND PRICES

Rates and prices are published at skovgaard-europe.com. We may change the rates and prices at any time without notice. Any such change will take effect at the time of publishing unless otherwise indicated. Before We undertake a commission from You, You may be asked to sign a quotation to confirm that You accept the rates and the Terms and Conditions. If We have quoted a fixed rate or price for a Service or Product, then it remains unchanged even after a general change of rates and prices. If We have quoted a periodic rate for a Service, for example a rate per hour or month, then a general change of rates will affect future Services after You have been given a notice of no less than one month, during which You can cancel the Services without notice.

PAYMENT

Payment is due upon receipt of invoice, except for transport services for which particular conditions apply. If We receive payment more than 20 days after You received the invoice, then a late payment interest at 15% per annum is automatically due. We also reserve the right to charge You a fee of 10 € plus VAT for each reminder We send to remind You about a late payment up to a maximum of one reminder per two weeks. We may request full or part payment in advance as a condition for accepting a commission. If You pay by money transfer, then You must pay all transfer fees, and We reserve the right to invoice You for all such fees incurred and debited Our accounts. If You pay Us by cheque and charges for cashing in Your cheque are debited Our accounts, then We reserve the right to invoice You for all such charges.

VARIATION OF THIS AGREEMENT

We may vary some part or all of this agreement at any time without notice. Changes will take effect upon publication at skovgaard-europe.com. Commissions already undertaken before any such change will not be affected. Services for which You pay on a periodic basis, for example per hour or per month, will be affected by future variations of this agreement, in which case You will be been given a notice of no less than one month, during which You can cancel the Services without notice.

CONFIDENTIALITY

We will not divulge to any third party any information or documents passed to Us by You in the course of a commission, except in any such case where We are legally obliged to do so.

LIMITATION OF LIABILITY

We will not be liable for any error, delay, damage, whether direct or consequential, that is caused directly or indirectly by industrial action, strike, riot, blockade, weather conditions, unusual driving conditions, terrorism, vandalism, crime, war, act of Government, force majeure, act of God or any other cause beyond Our control. We are not responsible for loss, damage, destruction or theft of Your baggage and other personal belongings, unless the cause of loss, damage or destruction is a traffic accident for which We are legally responsible. Neither are We responsible for any loss, damage, destruction, personal injury or death or any other direct or indirect consequences of traffic accidents for which a third party is held responsible.

JURISDICTION

This agreement shall be governed by and construed in accordance with the laws of the French Republic and You submit to the jurisdiction of the French courts.

Particular Terms and Conditions for Relocation

TIME ACCOUNTING

If We have quoted an hourly rate, then We reserve the right to count all time that We spend on Your behalf with the matters that You have asked Us to do, including time spent for telephone calls with You or anyone else that We need to talk to in order to fulfil Your order. We will not count time spent for elaborating quotations and explaining Our Services before You order, or time spent for invoicing and other internal administration.

THIRD PARTY PRODUCTS AND SERVICES; COMMISSION

In the course of providing You with Our Relocation Service, We may suggest products or services to You that We believe are adapted to Your situation. If We do so, We aim to select those products on the market that give You the best balance of quality, reliability, price and relevance. However, due to the complexity of some products or services or the vast choice available, We cannot guarantee that a better choice cannot be found. If You choose to enter into a contract or purchase of such products or services, then You are aware that We are not a party to such a contract and that We are not liable for the products or the performance of such services. If We are paid a commission from the provider of such products or services, then We will inform You of the existence of any such commission in advance. We will not let the commission be the deciding factor in Our choice of product or service. If We are paid a commission on a sale, then We will not charge You for the time spent completing that sale and the necessary formalities. If You ask Us to search the market for products or services, then We will charge You for the time spent.

REFUNDS AND CUSTOMER CLAIMS

These terms and conditions do not affect Your statutory rights. We guarantee that if You are not satisfied with any part of Our Relocation Service, then We will not invoice You for the part with which You are not satisfied, on the condition that You notify Us about Your dissatisfaction at the earliest possible occasion; that You inform Us why You are dissatisfied; that You answer all Our questions in relation to Your dissatisfaction promptly; and that the causes of Your dissatisfaction are directly related to the performance of Our Service.

Particular Terms and Conditions for Transport

HEALTH AND SAFETY

ALL PASSENGERS must wear SEAT BELTS during the journey, regardless of their age. A passenger who is wearing a seat belt is not only a danger to himself but also to the other passengers and the driver.

SMOKING is strictly FORBIDDEN in the vehicle.

The passengers must follow the driver's safety instructions, for example regarding placement of baggage so that it does not constitute a hazard.

The driver is entitled to refuse or terminate transport immediately if any passenger fails to respect these health and safety conditions after being reminded to do so, in which case no refund will be provided.

CHANGE, TRANSFER, CANCELLATION & NO SHOW

Fully Flexible is a booking option to protect against cancellation, no-show and changes against a price supplement. The option is working as described in the following. The price supplement itself is non-refundable regardless of a refund of the booking itself.

All bookings are transferable to another client if the characteristics of the itinerary do not change. We may at our discretion allow a larger number of passengers if no increase is due to subcontractors and no further vehicles are required. You must inform Us without delay if you transfer the booking, providing us updated information of client name, e-mail, address and phone numbers. You and the new client must verify that you receive our confirmation, as the new client could be refused transport if We are not aware of the transfer. We decline all responsibility if You do not follow these instructions.

If You do not present Yourself at the agreed pick-up point at the time agreed, then We will make all reasonable effort to contact and find You. If it comes to your knowledge that Your arrival or departure will be delayed more than 30 minutes, then You must inform Us as soon as possible, whether you become aware of this before or during the trip. If within 60 minutes of the agreed time You have not presented Yourself, then a no show condition has occurred, and We will return home, unless You have contacted us and a new agreement has been made. If You are more than 30 minutes late, We reserve the right to invoice the waiting time according to the published rates. The full price is due in case of a no-show, except if You have paid for the Fully Flexible option, in which case We will recalculate the price of the actual trip driven empty and refund any difference there might be.

Bookings are non-changeable once confirmed by the first payment, except if You have paid for the Fully Flexible option, in which case You may change all characteristics of the bookings freely, up to the point of departure from our base. If the new booking is more expensive, You simply pay the difference. If the new expensive is less expensive, You will be refunded the difference.

If You have chosen and paid for a Fully Flexible booking, You may pay the trip as late as on arrival and cancel the bookings up to the point of departure from our base and obtain a full refund if You have paid an advance, except that the cost of the Fully Flexible supplement itself is non-refundable. However, We may at Our discretion ask for prepayment of the cost of an empty no-show trip.

If You have not chosen and paid for a Fully Flexible option at the time of booking, the following conditions apply: You may cancel the booking and obtain a partial refund as specified below. No refund is due for cancellations later than 7 days before scheduled departure. When considering refunds, the reference is the date and time for the scheduled departure concerned. If multiple departures are concerned, each one is considered separately. If You cancel by e-mail, the time of cancellation is considered to be the timestamp of the e-mail. If You cancel by telephone, the time of cancellation is considered to be the time We receive the call or the timestamp of Your voicemail. If You cancel by fax, the time of cancellation is considered to be the timestamp of the fax. If You cancel by letter (which is discouraged), the time of cancellation is considered to be the time We receive the letter. We will acknowledge Your cancellation by e-mail as soon as possible. Please verify that You do receive our acknowledgement of cancellation. The duration between the time of scheduled departure and time of cancellation is measured with a precision of one hour.
Cancellation latest 90 days before scheduled departure: 90% refund, although the sum retained by Us cannot be less than 20 €.
Cancellation later than 90 days but latest 60 days before scheduled departure: 85% refund, although the sum retained by Us cannot be less than 25 €.
Cancellation later than 60 days but latest 30 days before scheduled departure: 75% refund, although the sum retained by Us cannot be less than 30 €.
Cancellation later than 30 days but latest 15 days before scheduled departure: 55% refund, although the sum retained by Us cannot be less than 35 €.
Cancellation later than 15 days but latest 7 days before scheduled departure: 30% refund, although the sum retained by Us cannot be less than 40 €.
Cancellation later than 7 days before scheduled departure: No refund.
You must at any time have prepaid enough to cover the non-refundable amounts. If not, the booking will be considered cancelled, and no refund is possible.

We may not cancel the booking except in case of force majeure, dangerous driving conditions and events outside of Our control, in which Case you will be entitled to a full refund of any advance paid.

DAMAGE AND SOILING

You will be held responsible for any damage to or soiling of the vehicle beyond normal wear and tear if caused by any passenger. The actual cost of repair and cleaning, rent of a similar replacement vehicle during repair, and a fee of 50 € plus VAT for soiling or 100 € plus VAT for damages must be paid by You within 7 days of presentation of invoice.

Particular Terms and Conditions for Translation

PROFESSIONAL STANDARDS

You can expect the translation to conform to accepted professional standards. However, if You request a Low Cost translation Service, then You accept the limitations of the quality stated in the description of that Service.

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skovgaard-europe.com

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